Privacy Policy

We may collect personal information including, but not limited to:

• Full name
• Address
• Telephone number
• Email address
• Date of birth
• Emergency contact details
• Referral information
• Health history and wellness information
• Treatment notes and consultation records
• Information relating to appointments and enquiries
• Testimonials provided voluntarily
• Photographs and images where consent has been provided
• Any other information voluntarily provided by you

Where appropriate, we may collect health-related information necessary to provide our wellness, beauty, and support services safely and effectively.

We may collect information when you:

• Contact us by phone, email, SMS, social media or website enquiry
• Attend consultations or appointments
• Complete intake or health history forms
• Purchase products or services
• Subscribe to marketing communications
• Participate in promotions, testimonials or surveys
• Interact with our website

Information may be collected directly from you or, where authorised, from a referring practitioner, parent, guardian, carer or authorised representative.

We use your information to:

• Provide services and support
• Manage appointments and bookings
• Communicate with you regarding your care
• Maintain accurate client records
• Process purchases and product orders
• Respond to enquiries
• Improve our services and client experience
• Send appointment reminders
• Send newsletters, educational information and promotional offers
• Meet legal, regulatory and administrative requirements

You may opt out of marketing communications at any time by using the unsubscribe link provided or by contacting us directly.

We will not sell or rent your personal information.

We may disclose information where reasonably necessary to:

• Service providers assisting with business operations
• Software providers used to manage client records and appointments
• Accounting and bookkeeping professionals
• Legal, regulatory or government authorities where required by law
• Other parties where you have provided consent

We take reasonable steps to ensure any third-party providers handle information securely and appropriately.

Healthy Regeneration may engage trusted third-party service providers to assist with the operation of our business and the delivery of our services. These providers may assist with areas such as appointment management, client record keeping, accounting and bookkeeping, website hosting, information technology support, marketing communications, and other administrative functions.

Where reasonably necessary, these service providers may have access to personal information in order to perform services on our behalf. We only engage providers that we believe maintain appropriate privacy, confidentiality and security standards.

In some circumstances, personal information may be stored or processed using systems located outside Australia. Where this occurs, Healthy Regeneration will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy obligations and is protected from unauthorised access, misuse or disclosure.

Healthy Regeneration takes reasonable steps to ensure that third-party providers handling personal information maintain appropriate privacy and security practices.

Health information is considered sensitive information under Australian privacy legislation. Healthy Regeneration will only collect health information where it is reasonably necessary for the provision of services, where required or authorised by law, or where consent has been provided.

We recognise the importance of protecting sensitive information and take reasonable steps to ensure that health and personal information is collected, used, stored and disclosed in a secure and confidential manner.

From time to time, clients may choose to provide testimonials, reviews, photographs or treatment outcome images.
Healthy Regeneration will only use identifiable photographs, testimonials or promotional content where appropriate consent has been obtained.
Clients may withdraw consent for future use at any time by contacting us.

Healthy Regeneration may provide services to individuals under 18 years of age.
Where required, information relating to minors will be collected with the consent and involvement of a parent or legal guardian. A parent or guardian may be required to attend appointments and provide consent for treatment and information collection.

When you visit the Healthy Regeneration website, certain information may be collected automatically through website technologies and server logs. This information may include details such as your device type, browser type, IP address, pages visited, time spent on the website and other information relating to your interaction with the website.

Our website may use cookies and similar technologies to improve functionality, enhance user experience, monitor website performance, maintain security and assist in the ongoing development of our online services.

The information collected through these technologies is generally used for administrative, statistical and operational purposes and does not ordinarily identify individuals.

You may choose to modify your browser settings to decline cookies; however, some features of the website may not function as intended.

By continuing to use our website, you acknowledge that such information may be collected and used in accordance with this Privacy Policy.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically, in secure software systems, or in physical records where required.

While we take reasonable precautions to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or outdated.

Requests should be submitted in writing to:
Healthy Regeneration

Email: admin@healthyregeneration.com.au

We will respond within a reasonable timeframe and may require verification of identity before releasing information.

If you believe your privacy has been breached or you have concerns regarding how your information has been handled, please contact us:

Healthy Regeneration
143A High Street, Preston VIC 3072
Phone: 0406 908 932
Email: admin@healthyregeneration.com.au

We will investigate complaints and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Healthy Regeneration may update this Privacy Policy from time to time to reflect changes in legislation, business practices or services.
The most current version will always be available on our website.

Healthy Regeneration
143A High Street, Preston VIC 3072
Phone: 0406 908 932
Email: admin@healthyregeneration.com.au
Website: www.healthyregeneration.com.au